• This agreement is between you and the service Provider, COINCELIUM LIMITED (Conectmines). By using any services made available through the Conectmines website (http://conectagents.com), APIs or any Conectmines affiliates, you agree that you have read, understood and accepted all of the terms and conditions contained in this Terms of Use/Service agreement. This is a legally binding contract, please carefully read through this agreement and related notices before using any of our services.
• Should you disagree to this User Agreement, please stop the usage of Conectmines and any of its services.
• If you have questions regarding this agreement, please feel free to contact Conectmines for clarification via our Customer Support team (topupconect@gmail.com)
• Agreement Conditions
• Conect Agents reserves the right to modify or change the terms and conditions of the agreement at any time and at its sole discretion. Conect Agents will provide notice of these changes by updating the revised Terms of Use on the Conect Agents webpage. Any and all modifications or changes to the Terms of Use will be effective immediately upon being announced on the website or released to users via other announcement channels. As such, your continued use of Conect Agents' services acts as acceptance of the amended agreement and rules.
• Eligibility
• By registering to use a Conect Agents Account, you have affirmed that you are at least 18 years old and are an individual, legal person or other organization with full legal capacity to enter into this User Agreement between you and Conect Agents. Further, you have affirmed that you are familiar with the English language, and with the nature of business that Conect Agents is involved in. If you are not, you and your guardian shall undertake all consequences resulting from your actions and Conect Agents shall have the right to cancel or freeze your account in addition to filing claims against you and your guardian for compensation.
• Prohibition of use
• By accessing and using Conect Agents Website and any of its services, you acknowledge and declare that you are not a resident of the United States of America for tax purposes, you are not engaged in any illegal and prohibited activity or on any trade or economic sanctions lists, such as the United Nations Security Council Sanctions List and its equivalent. Conect Agents maintains the right to select its markets and jurisdictions to operate and may restrict or deny its services to persons from certain countries. The content of this Agreement shall not be excluded from the laws of the country under which the user belongs.
• Prohibited activities (non-exhaustive) can also include market manipulation, fraudulent acts, fictitious transactions, misstatements, coordination, intimidation, disruptive practices, wash trading or other activities deemed detrimental to the fair operating and usage of Conect Agents.
• Conect Agents maintains its stance that prohibited users are not to use or ACCESS Conect Agents and any of its services.
• Description of services
• Conect Agents provides Payment Services - Utility Bills Payment Services, Airtime Services . Conect Agents also provides online digital asset shops where agents can use the platform to sell their digital/electronic assets. Conect Agents services will be regulated in a stringent manner in accordance to the guidelines laid out by the local regulator/government.
• Conect Agents is also not a market maker. Agents and other users must register and open an account with Conect Agents and deposit fiat currency of their respective countries prior to commencement of selling or/and buying the Airtime, Water and Electricity and other Digital/electronic assets. Agents/Users may request the withdrawal of their fiat monies, subject to the charges and other limitations as stated in the Terms and Conditions.
• Conect Agents strives to maintain the accuracy of information posted on its website however it cannot guarantee the accuracy, suitability, reliability, completeness, performance or fitness for purpose of the content through the website, and will not accept liability for any loss or damage that may arise directly or indirectly from the content. Information on Conect Agents website can be subjected to change without notice and is provided for the primary purpose of facilitating users to arrive at independent decisions. Conect Agents does not provide investment or advisory advice and will have no liability for the use or interpretation of information as stated in its website or other communication mediums.
• Conect Agents expects that users will have a good understanding of the services provided on it’s platform.
• While CONECTAGENTS emphasizes platform security to ensure the continuity and security of its services (announcements will be made in event of downtime/maintenance), it will be non-accountable to Act of God, malicious targeted hacking, terrorist attacks and other unforeseen circumstances. Conect Agents reserves the right to cancel, rollback or block transactions of all type on its platform in event of abnormal transactions.
• CONECTAGENTS will not ask for any password from its users nor ask users to transfer funds that are not listed on its platform. Users are encouraged to exercise prudence in dealing with discounts or promotions that could lead to them getting scammed. While the list is non-exhaustive, you agree that Conect Agents will not be held responsible for any losses arising from the situations stated above.
• By using Conect Agents and any of its services, you declare that all information you provide to Conect Agents in connection with these Terms are true, accurate and complete.
• Conect Agents Account Registration & Requirements
• Registration and KYC
• All users must register (http://conectagents.com) for a CONECTAGENTS Account before using the site.
• To register for an account, you must provide your name, email address and password or any other information as required by Conect Agents, as well as accept the Terms of Use. The name that you provide must be consistent with your identification document(s) (including but without limitation to your identification card, certificate or Passport). All the documents you provide shall be genuine. Users must also successfully clear all KYC requirements as set forth by CONECTAGENTS to access standard functionalities of the site. Users agree that they may be subjected to AML screening and Transaction Monitoring for the purpose of money laundering/terrorism financing prevention. Depending on certain conditions and in our sole discretion, we may refuse to open an account for you.
• By opening an account, you agree that we will unilaterally take such actions as we deem necessary to comply with the legal requirements.
• User Identity Verification
• With registration of an account on CONECTAGENTS, you agree to share personal information requested for the purposes of identity verification. This information is used specifically for the detection of money laundering, terrorist financing, fraud and other financial crimes on the Conect Agents platform. In addition to providing this information, to facilitate compliance with global industry standards for data retention, you agree to permit us to keep a record of such information for the lifetime of your account plus 10 years beyond account closing. You also authorize us to make inquiries, either directly or through third parties, that are deemed necessary to verify your identity or to protect you and/or us against financial crimes such as fraud.
• The Identity Verification information we request may include, but is not limited to, your: Name, Email Address, Contact Information, Telephone Number, Username, Proof of Address, Government Issued ID etc. In providing this required information, you confirm that it is accurate and authentic. Post-registration, you must guarantee that the information is truthful, complete and updated in a timely manner with any changes. If there is any reasonable doubt that any information provided by you is wrong, untruthful, outdated or incomplete, CONECTAGENTS shall have the right to send you a notice to demand corrections, remove relevant information directly and, as the case may be, terminate all or part of CONECTAGENTS services to you. You shall be solely and fully responsible for any loss or expenses incurred during the use of CONECTAGENTS services if you cannot be reached through the contact information provided. You hereby acknowledge and agree that you have the obligation to keep all information provided up to date if there are any changes.
• Account Usage Requirements
• CONECTAGENTS accounts can only be used by the person whose name they are registered under. Connect gents reserves the right to suspend, freeze or cancel accounts that are used by persons other than the persons whose names they are registered under. Accordingly, CONECTAGENTS will not take legal responsibility for these accounts.
• Account Security
• CONECTAGENTS prioritizes maintaining the safety of those user funds entrusted to us and has implemented industry standard protections for our platform. With that said, there are account-level risks that are created by individual user actions. We request that you understand the need to independently take safety precautions to protect your own account and personal information.
• You shall be solely responsible for the safekeeping of your Conect Agents account and password on your own, and you shall be responsible for all activities under your log-in email, Conect Agents account and password (including but not limited to information disclosure, information posting, consent to or submission of various rules and agreements by clicking on the website, online renewal of agreement, etc)
• You hereby agree that:
• (a) you will notify CONECTAGENTS immediately if you are aware of any unauthorized use of your CONECTAGENTS account and password by any person or any other violations to the security rules;
• (b) you will strictly observe the security, authentication, dealing, charging, withdrawal mechanism or procedures of the website/service; and
• (c) you will log out from the website by taking proper steps at the end of every visit.
• CONECTAGENTS will not be responsible for any loss or consequences caused by your failure to comply with the above Account Security provision.
• Dispute Resolution
• CONECTAGENTS reserves the right to resolve issues and disputes at its sole discretion. Some issues include infringement of others’ rights, violation of laws and regulations, abnormal trades and others not explicitly mentioned in the Terms. Users agree to bear the costs arising from the process of dispute resolution.
• Guidelines for usage of services on CONECTAGENTS
• You hereby agree to observe the following covenants during your use of services on Conectmines:
1. All the activities that you carry out during the use of Conectmines services will follow the requirements of applicable laws, regulations, as well as the various guidelines of Conectmines,
2. will not be in violation of public interests, public ethics or other’s legitimate interests,
3. will not constitute evasion of payable taxes or fees and will not violate this agreement or relevant rules.
• If you violate the foregoing promises and thereby cause any legal consequence, you shall independently incur all of the legal liabilities in your own name and indemnify Conect Agents from all actions, claims, or costs arising from such violation. You will not use any data or information displayed on the site for commercial purposes without the prior written consent of Conectmines. You will use the site in accordance with the Terms of Use/Service, without taking acts of unfair competition nor attempting to intervene with the normal operation of Conectmines. Examples of such malicious acts include, but are not limited to;
1. using a device, software or subroutine to interfere with the site
2. overloading network equipments with unreasonable data loading requests
3. executing malicious sales or purchases on the market
• By accessing the Conectmines services, you agree that Conectmines shall have the right to unilaterally determine whether you have violated any of the above covenants and take actions to apply relevant rules without receiving your consent or giving prior notice to you. Examples of such actions include, but are not limited to;
1. block and close order requests
2. freezing your account
3. reporting the incident to authorities
4. publishing the alleged violations and actions that have been taken
5. deleting any information you published that is in violation
• If your alleged violation causes any losses to a third party, you shall solely undertake all the legal liabilities in your own name and hold Conect Agents harmless from any loss, fine or extra expenses. If, due to any alleged violation Conect Agents incurs any losses, is claimed by any third party for compensation or suffers any punishment imposed by any administrative authorities, you shall indemnify Conect Agents against any losses and expense caused thereby, including reasonable attorney’s fee.
• Should you be dissatisfied with any actions taken by Conect Agents and desire to commence legal proceedings, all disputes arising from these Terms of Use/Service or from any use of Conect Agents services shall be submitted first for mediation to a respected mediator, before whom all proceedings shall be confidential. You will use your best efforts to resolve any such issues.
• In the event that the you and Conect Agents are not able to resolve any matters during mediation within fourteen days, either party shall, as a matter of first recourse refer the matter to arbitration. Both you and Conect Agents shall agree on and appoint an arbiter. In the event that the Parties fail to appoint a single arbiter within fourteen days, each party shall appoint a single arbiter and both arbiters shall appoint a third arbiter, who shall both chair the panel and be umpire. Any arbiter appointed in this regard shall be competent in dealing with cryptographic assets and other related financial and technical matters.
• The Parties shall have three months within which to conclude the arbitration. The Seat of Arbitration shall be in a place of Conect Agents' choosing. The Language in which the Arbitration shall be conducted shall be English. Both parties in equal proportions shall meet the cost of the Arbitration. The procedural law shall be the Rules of the London Court of International Arbitration. Either you or Conect Agents will have the right to appeal against a decision of the Tribunal on both questions of law and fact.
• Service fees
• CONECTAGENTS reserves the rights to levy service fees on users who use its services. It is in the discretion of Conect Agents to adjust the service fees charged to users using its services.
• Liability
• Provision of Service
• Conect Agents will provide Conect Agents’ services at an “as is” and “commercially available” condition and does not offer any form of warranty with regards to the service’s reliability, stability, accuracy and completeness of the technology involved.
• Conect Agents cannot control the quality, security or legality of the asset or Currency involved in any transaction, truthfulness of the transaction information, or capacity of the parties to any transaction to perform their obligations under the rules. You must carefully consider the associated investment risks, legal status and validity of the transaction information and investment decisions prior to your use of the Conect Agents services provided.
• Limitation of Liability
• You acknowledge and agree, that Conect Agents shall not be liable for any of your losses caused by any of the following events, including but not limited to:
1. Losses of profits, goodwill, usage or data or any other intangible losses
2. Use or failure to use Conect Agents services
3. Unauthorized use of your account or unauthorized alteration of your data by third parties
4. Your misunderstanding of Conect Agents services
5. Any other losses related to Conect Agents services which are not directly attributable to Conect Agents
• In no event shall Conect Agents be liable for any failure or delay of service resulting from regular network maintenance or external factors such as power failure, natural disaster, service provider-side problems or governmental acts. Conect Agents may, at her discretion, endeavor to give you notice as and when it may be practical to do so before the performance of any maintenance work.
• Indemnification
• You agree to indemnify and hold harmless Conect Agents, its affiliates, contractors, licensors, and their respective directors, officers, employees and agents from and against any claims and damages (including attorneys’ fees, fines or penalties imposed by any regulatory authority) arising out of your breach or our enforcement of this Agreement. This shall also apply to your violation of any applicable law, regulation, or rights of any third party during your use of the Conect Agents services.
• Termination of Agreement
• You agree that we have the right to immediately suspend your account (and any accounts beneficially owned by related entities or affiliates), freeze or lock the funds in all such accounts, and suspend your access to Conect Agents if we suspect any such accounts to be in violation of the Terms of Service, AML/CTF acts or any applicable laws & regulations. Conect Agents shall have the right to keep and use the transaction data or other information related to such accounts. The above account controls may also be applied in the following cases:
1. The account is subject to a governmental proceeding, criminal investigation or other pending litigation
2. We detect unusual activity in the account
3. We detect unauthorized access to the account
4. We are required to do so by a court order or command by a regulatory/government authority
5. In case of any of the following events, Conect Agents shall have the right to directly terminate this agreement by cancelling your account, and shall have the right to permanently freeze (cancel) the authorizations of your account on Conect Agents and withdraw the corresponding Conect Agents account thereof:
1. after Conect Agents terminates services to you,
2. you allegedly register or register in any other person’s name as Conect Agents user again, directly or indirectly;
3. the main content of user’s information that you have provided is untruthful, inaccurate, outdated or incomplete;
4. when this agreement (including the rules) is amended, you expressly state and notify Conect Agents of your unwillingness to accept the amended service agreement;
5. any other circumstances where Conect Agents deems it should terminate the services.
6. Should the account be terminated, the account & transactional information required for meeting data retention standards will be securely stored for five years. In addition, if a transaction is unfinished during the account termination process, Conect Agents shall have the right to notify your counterparty of the situation at that time.
7. Remaining funds after account termination (normal)
8. Once the account is closed/withdrawn, all remaining balance (which includes charges and liabilities owed to Conect Agents) on the account will be payable at once to Conect Agents. Upon payment of all outstanding charges to Conect Agents (if any), the user will have 5 working days to withdraw all funds from the account.
9. Remaining funds after account termination (Fraud/AML/Violation of Terms)
10. Conect Agents maintains full custody of the funds and user data/information which may be turned over to the authorities in event of account suspension/closure arising from fraud investigations, AML investigations or violation of ConectAgents’ Terms.
11. Compliance with local laws
12. It is the responsibility of the user to abide by local laws in relation to the legal usage of Conectmines in their jurisdiction. Users must also factor, to the extent of their local law all aspects of taxation, the withholding, collection, reporting and remittance to their appropriate tax authorities.
13. Source of Funds
14. All users of Conectmines and any of its services acknowledge and declare that the source of their funds come from a legitimate manner and are not derived from illegal activities. We reserve the right to investigate the source of funds in your account and determine, in our sole discretion, how to handle their disposition.
15. CONECTAGENTS maintains a stance of cooperation with law enforcement authorities globally and will not hesitate to seize, freeze, terminate the account and funds of users which are flagged out or investigated by legal mandate.
16. Indemnity and disclaimer
17. You agree to indemnify CONECTAGENTS and its entirety of affiliates and hold them harmless from and against all third-party claims except from CONECTAGENTS breach of these Terms. As mentioned in description of services, CONECTAGENTS strives its best to maintain the data integrity on its site but does not guarantee the information and services provided in its platform. CONECTAGENTS will not be liable for errors arising from the use of its services.
18. Complaints
19. If you have any complaints, feedback or questions, kindly contact us at: topupconect@gmail.com and we will in our best efforts try to resolve it for you