• Creating account on CONECTAGENTS
1. Go to the register link/button
2. Provide requested details to join/create an account
3. Clikc the register button and wait for a account verification message that requests you to verify your account
4. Check your registration email for a verification email with a verification link
5. Verify your acount and login to sell/buy Airtime, Utility bills and other services
• Make A Refund
1. Suppose a customer makes a payment for a service and due to technical circumstances, the Customers fails to receive his or her Paid services.
2. In such a scenario, CONECTAGENTS offers you the option of refunding your customer right through the Automated Refund or Customer Support.
3. To refund a customer for a transaction, simply track the transaction in the Activity page. (You must be logged in to your Account)
4. Once you have tracked the transaction, Click on "Details" and the details of the transaction will show. Simply copy the Transaction ID and submit it to topupconect@gmail.com
5. In addition to the Transaction ID, also provide the Username and Email Address of your Account. “Do not share your Password with anyone”
• How to deposit money and buy Airtime, Pay utility bills?
1. When you have passed the KYC, go to your “Dashboard” section, Click on the “All wallets” button.
2. Select your Preferred Currency, Click on "Deposit" And then enter your , Mobile Number and the Verification Code sent to you via message.
3. After that, click “Verify” and you will finish adding your mobile money payment method. Go back to your "Dashboard", under “Service Payment” tab, Select Airtime, Select the Currency to Use, input the Amount to be Spent. Then Click "Place Order"
4. (Please note that you solely are responsible for your own expenditure activities).
• How to Withdraw Fiat Currencies from your CONECTAGENTS Account
1. Please login to your CONECTAGENTS Account and go to your Dashboard
2. Click "Send" and select a Currency of your Choice.
3. Then, please select the Mobile Money or Bank option and follow the Simple and well displayed steps.
4. Finally, input your Transaction PIN